Delivery Policy

Delivery Policy

We carefully manage our processes to provide our customers with fast and reliable delivery. Below, you’ll find answers to frequently asked questions about your orders.

1. When will my order be shipped?

• Orders placed on weekdays are typically shipped the same day if the product is in stock.
• Orders placed on weekends and public holidays will be processed on the first business day.

2. My order hasn't arrived yet. Where is it?

• When your order is shipped, we will send you the tracking number via email or text message.
• You can track your shipment in real time on the shipping company's website using this tracking number.

3. Which shipping company will deliver my order?

• All our shipments are made via Aras or Yurtiçi Kargo.
• Delivery time is typically 1–3 business days, depending on your location.

4. Do you deliver on public holidays?

• No shipments are processed on public holidays.
• Orders placed during the holiday period will be shipped on the first business day following the end of the holiday.

5. Does next-day delivery apply to all orders?

• Next-day delivery is available only for certain areas and for items currently in stock.
• You can check whether your area is eligible through the shipping company.

6. Do I need to be at the address when the delivery arrives?

• You must be present at the address to receive the package when it is delivered.
• A family member or someone you’ve authorized can sign for and receive the package on your behalf.